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Roberts: "What people now have is an insurance agent standing between them and their doctor, and everybody knows that"

June 21, 2009 12:05 pm ET

From the June 21 edition of ABC's This Week:

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    • Author by mk3872 (June 21, 2009 1:29 pm ET)
      8  
      Welllll ... everybody except for the clueless media that NEVER challenges GOP mouthpieces when they ignore that fact and say that the government will come between you & your doctor IGNORING the insurance agents that play that role now.
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      • Author by LuvLuLu (June 21, 2009 1:55 pm ET)
        8  
        Well, everyone except Senator Lindsay Graham too.

        Except I think he really knows, and is only trying to use the old GOP trick of instilling fear in the listening audience - in his case this morning on FoxNews Sunday.

        Health Insurance Claims Reviewers have stood between health care provider's medical recommendations and patient care for decades now.

        Cokie is right. Everyone knows this. Even Sen Graham.

        Why won't the Republicans fight fair fights? Why? Because they know they'd lose if they fought this fight fairly, so their only choice is to instill fear in the undereducated public.

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        • Author by jcovales (June 21, 2009 5:45 pm ET)
          2  
          Correct. And the real question is: why do the Democrats not fight seriously but honestly to make that very point?
          Report Abuse
        • Author by snoopy (June 21, 2009 10:27 pm ET)
          5  
          Do right wing republicans even know how to fight fair? I know the goldwater types do.
          Report Abuse
    • Author by pete592 (June 21, 2009 1:38 pm ET)
      8  
      At my doctor's office, when the reception desk staffers are not being receptionists, they're on the phone with insurance companies navigating a myriad of different bureaucracies in an effort to get the insurers to pay up.

      When I'm getting a dental checkup, the dentist's wife is in the next room on the phone questioning insurance agents on behalf of their patients, trying to obtain payments for care.

      After my son's last dental checkup, the dentist's invoice included remarks to effect of my insurance company being completely unresponsive to multiple requests for payment and that they simply gave up.

      It makes me wonder how much care providers could save in overhead costs if they didn't have to hire sufficient staff to wrestle with insurance agents from multiple companies.
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      • Author by rtwmd1230 (June 21, 2009 3:05 pm ET)
        6  
        Pete:

        I'm a doc. In my office, 33%.
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        • Author by tjmccool2284 (June 21, 2009 10:42 pm ET)
          5  
          I have to see an endocrinologist and she and her partner took on a new doctor at the beginning of the year who doesn't have a full practice yet. She has 14 people in her office, most to handle reporting and insurance forms.
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          • Author by carlileb5935 (June 22, 2009 1:40 am ET)
            4  
            That's why many specialists won't even take insurance any more-- it's up to the patient to recoup the expense.
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      • Author by jbrantow (June 21, 2009 9:57 pm ET)
        4  
        medical ins companies count on a certain percentage of doctors office's giving up after dealing with the roadblocks and disconnections from the other end. These ins companies are legalized thugs and crooks. The ins agent handling the case often gets bonuses if they can legally deny or delay the claim until the case is closed or dismissed.
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      • Author by mari2jj2970 (June 22, 2009 2:38 am ET)
        3  
        The Kaiser Foundation has had great insurance program in Hawaii. I had heart surgery there the first time, and it was 3 days between the time the Cardiologist recommended Valve surgery until I was admitted for surgery and the next day in the early morning I had heart surgery. I developed some complications and was in the hospital many extra days for which I was never hassled. My bill was one dollar for every day I was hospitalized. This covered the charge for hospitalization and surgery and a very long recovery in the hospital. Kaiser seems to be in great shape to this day so why not try coverage like they had it in their plan? My insurance premiums were paid for by my employer. A great program! So just ignore the Lindsey Graham etc.
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      • Author by highliter (June 22, 2009 9:12 am ET)
        2 1
        Do you actually believe that Government run Health Care will eliminate the bureaucracies you speak of?
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        • Author by LuvLuLu (June 22, 2009 12:48 pm ET)
          2  
          Did you even read the article?

          The issue is that Lindsay Graham and others keep trying to make the point that the government is going to be a gatekeeper, but our point is that there are already gatekeepers with people who use health insurance.

          It's not that the government offered insurance won't have gatekeepers though. No one is claiming that, so you're offering a strawman argument.
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          • Author by highliter (June 22, 2009 1:44 pm ET)
            1 1
            Did you even read the article?

            What article all I see is a video clip? Am I missing something?

            I also understand your point. My point is that If the government is the gatekeeper I believe things will get much worse. Higher cost, decreased quality ect.. I work for the federal government taking care of soldiers you get wounded or injured in the line of duty. The bureaucracy involved to do my job is astounding. With the Government ran VA (Veterans Administration) system being the worst and the MMSO (Military Medical Support Office) running a close second. I do not want to turn our healthcare system into anything resembling these organizations.
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            • Author by LuvLuLu (June 22, 2009 11:58 pm ET)
                 
              You must be a sockpuppet of that poster who always used to claim some relevant cousin or job or life experience that made him a subject matter expert.

              Did you even read the headline? Did you even watch the video? I guess not. The issue here is that Graham and other Republicans have been suggesting that we don't want gatekeepers, but we already have gatekeepers!

              They are trying to scare us, and Cokie Roberts was trying to inject some sanity.

              Then you came along and tried to inject an appeal to authority argument that rings hollow. You can't claim credibility when you come to this site. One earns it. You haven't.
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    • Author by rtwmd1230 (June 21, 2009 3:04 pm ET)
      7  
      "What people now have is an insurance agent standing between them and their doctor"

      To be more accurate, it's not an insurance agent: it's whatever high-school dropout is sitting in front of the computer on the day you have your heart attack.
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      • Author by Easy to refute wingnuts (June 21, 2009 3:27 pm ET)
        6  
        Almost. It isn't an insurance agent, they're the ones that sell the policies. What they have between them is an insurance underwriter, whose job is to deny everything they can to keep the company's profits up.

        A high-school dropout couldn't do the job. Screwing the public out of services they have paid for is a highly-skilled profession.
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        • Author by pete592 (June 21, 2009 5:55 pm ET)
          8  
          "Screwing the public out of services they have paid for is a highly-skilled profession."

          Absolutely. When an insurance company rigs their claims system to be so cumbersome, complicated and lengthy that the claimant is more prone to give up, they need knowledgeable people who can work that system to its most profitable potential.
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          • Author by rtwmd1230 (June 21, 2009 8:33 pm ET)
            6  
            Good responses, but as a doc, I'm talking about the situations where I call to get approval for treatment. Call five times in one hour, and you'll get five different answers. When the person making decisions about coverage for treatment asks you to spell "cardiac," you know you're not talking to Einstein.
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            • Author by LuvLuLu (June 21, 2009 9:09 pm ET)
              4  
              The difference is between the people who decide what medical treatments will be covered for specific illnesses, and the people who are tasked with providing that coverage information to health care providers.

              I don't believe the people the doctor above is speaking to are really making any decisions. They are simply relaying info to that doctor based upon other higher-ups decisions about what is covered and what treatments are allowed or disallowed.
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            • Author by snoopy (June 22, 2009 12:06 am ET)
              3  
              I really appreciate your input. It's easy to see how costs spiral out of control given the red tape. Just assuming the caller is getting $10 an hour, and the person answering is getting the same, if they spend 30 minutes making and answering calls about a patient's coverage, you've already been charged $10 to cover their salaries. Not to mention IT support, the doctor's time answering questions, the insuring support staff answering questions, etc. etc. etc. I did a similar cost analysis savings for a false failure that occured in the factory I supported. Even though it only occured once a week, you had 1 floor operator involved, one engineering er tech, one support engineer, one test engineer, one IT engineer, one design engineer just for basics. If it was escalated, you had an additional operations line manager, IT manager, design engineering manager, and test manager. If it was high severety, add in the plant manager. That 30 minutes worth of support could easily become $30,000 worth of salary to support it. No reason to believe it would be any different when dealing with insurance...
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      • Author by jbrantow (June 21, 2009 9:59 pm ET)
        4  
        ain't that the truth. You can hear it in their voice pattern....they are literally reading from a computer screen......that's when you finally connect with a human voice.
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    • Author by rwmacdonald2091 (June 21, 2009 6:00 pm ET)
      6 1
      I would rather have a government bureaucrat than an insurance company who's sole purpose in life is to make as much money as they possibly can
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      • Author by highliter (June 22, 2009 1:49 pm ET)
          2
        If had ever worked with a government bureaucracy especially one involving healthcare you would not say that. Yes insurance companies have to make money to say in business: However if they don’t provide quality care their customers will go to another company that will.
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    • Author by princeofwheels (June 21, 2009 6:51 pm ET)
      1 1
      Cokie, I didn't know that.

      So, you are wrong again.
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    • Author by jbrantow (June 21, 2009 9:53 pm ET)
      4  
      It's like a pearl of truth suddenly surfaces through all the crap GOP/frank luntz talking points. Maybe more talking heads will start to follow this lead. Tell the people the truth.
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    • Author by nerzog (June 22, 2009 9:01 am ET)
      3  
      Thank you, Cokie, for shining a sorely needed spotlight on this fundamental fact.

      If the few remaining real "journalists" would do their friggin' jobs, we might get this done. As it is, the Republitoads are controlling the debate, as usual, and several moderate Democrats in Congress are running scared. Unless they regenerate their spines and unite behind some kind of meaningful reform, the robber barons running the Insurance Companies will win again.
      Report Abuse
    • Author by jct405 (June 22, 2009 9:10 am ET)
         
      Why is there any payment intermediary at all between the patient and the doctor? Either the private insurance claims processor or the government claims processor?

      We generally assume that health insurance is necessary to guard against severe financial risk in the event of illness or injury. That may be the case. We may each need a pooled financial resource to provide financial backup in these cases.

      But why do we accept that someone else should make the decision where to place our healthcare dollars? A pooled financial resource does not require this. One could be given a maximum financial limit and left to allocate that resource as one sees fit.

      Healthcare authorities, including the experts who drive the debates and all those whose reason for being seems to be to tell the rest of us what we need when it comes to healthcare, apparently assume that each of us cannot individually decide that ourselves.

      The primary assumption behind our third-party system is that we would with knee-jerk certainty turn into medical care junkies, insatiably seeking doctor consultations, tests, surgeries and drugs to a degree that far exceeded actual need.

      In a few cases where this assumption has been tested with scientific rigor, the results suggest otherwise. Quite resoundingly. Who wants to waste time or money in their doctor's office? Who really wants to go under the knife? Or take another pill? Several studies have shown that left to their own determination, patients choose to see physicians 20% less and consume 20% less in services, including procedures and drugs.

      Sure, we have all seen in others and felt in ourselves the urge to seek more healthcare than we need. But the evidence suggests that we are actually as rational about healthcare consumption as we are in any other manner of consumption when given the chance to allocate our healthcare dollars according to our own perceptions of need.

      And who knows better whether you are getting better than you?
      Report Abuse
    • Author by Bad News (June 22, 2009 9:34 am ET)
         
      You tell them Ms. Roberts.


      Mr. News
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    • Author by rkallen09 (June 22, 2009 9:37 am ET)
         
      I have been telling everyone I know, and I would like to encourage everyone here to make a conscious effort to watch the up and coming ABC special on Wednesday. I have already taken the day off from work and plan to watch the day long coverage of the event with friends and family that I have encouraged to watch the program as well.

      But,don't stop there. Ask everyone you know to do the same. Watch the special, discuss the topics that come up, and send a message to the insurance/healthcare companies that their days of raping the wealth of this nation are at an end.

      This Wednesday is their Armageddon.
      Report Abuse
    • Author by NG_Officer (June 22, 2009 9:45 am ET)
      2  
      On the Daily Show the other night, I saw a montage of GOPers saying that with Obama's health care reform, you would be "inserting a bureaucrat between you and your doctor". I though this was too specific to be coincidental, so I Googled Frank Luntz. Low and behold, from his latest playbook, THE LANGUAGE OF HEALTHCARE 2009:
      “If some bureaucrat puts himself between you and your doctor, denying you exactly what you need, that’s a crisis.” page 1

      “No Washington bureaucrat or healthcare lobbyist should stand between your family and your doctor”, page 13

      “No Washington politician or bureaucrat should stand between you and your doctor.”, page 20

      “Government should not stand between the patient and the physician.”, page 20
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      • Author by jjamele2880 (June 22, 2009 10:58 am ET)
        2  
        I'd rather have a "bureaucrat," who is being paid to see that the system works efficiently and isn't being paid based on how many claims he can deny, between me and my doctor than having an employee of my insurance company, whose job depends on his ability to deny claims, standing there.
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        • Author by nerzog (June 22, 2009 11:14 am ET)
          2  
          EXACTLY!

          I will have a little more sympathy for the Insurance Companies when they stop paying their CEOs eight-figure salaries.
          Report Abuse
          • Author by pete592 (June 22, 2009 12:03 pm ET)
            2  
            Always worth linking to on a health care thread:

            Leading health plan CEO paychecks

            Ron Williams' total compensation for 2208: $24,300,112
            Report Abuse
            • Author by pete592 (June 22, 2009 12:04 pm ET)
              1  
              Oops, that's 2008.
              Report Abuse
            • Author by nerzog (June 22, 2009 1:22 pm ET)
              1  
              And those are just the guys at the top. How much do they pay their upper management and middle management?

              Why should we believe that these people are any more sympathetic to an insurance claim than a government bureaucrat would be?
              Report Abuse
        • Author by highliter (June 22, 2009 1:55 pm ET)
          1 3
          The government bureaucrat won’t solve anything they will still have budgets they have to stick to the same as a private INS companies. I have been working with INS companies for years prove to me that any one of them pays by claims denied.
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          • Author by jct405 (June 22, 2009 8:41 pm ET)
               
            Dear highliter,

            Am very much in agreement with the view that there would be little difference between having a government employee or an insurance company employee between my doctor and me. Either way it disrupts the relationship and the care.

            I would like to have my doctor look at me as the guy who is paying him. The same as my lawyer, accountant, grocer or auto dealer. I would like to be the guy who the doc is supposed to make happy. Not the insurance company. And not the government.

            Are you of the belief that insurance companies do not seek to maximize their financial gains by limiting losses? '...prove to me that any one of them (insurance companies) pays by claims denied.'

            Report Abuse
          • Author by LuvLuLu (June 23, 2009 12:02 am ET)
               
            Are you looney, Highliter? Of course CEO's and other bigwigs within any for-profit company gets paid bonuses based upon the company minimizing their expenses and maximizing their profits! To claim anything else is disingenuous. But that's just your style, isn't it?
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