IT Support Administrator

Department: IT
Reports To: Director of Technology
Location: Media Matters Headquarters - Washington, D.C.

Position Summary:

The IT Support Administrator is a key member of the Media Matters' IT team responsible for supporting the operation of office computers, printers, BlackBerries, Internet connections, email, and other technology. The administrator also trains new users on various software and devices. This is an excellent position for someone interested in supporting the IT needs of a growing, progressive organization.

Position Responsibilities:

Set up, support, and troubleshoot Windows-based desktops, printers, and mobile devices; troubleshoot satellite television and office networking systems

Manage Windows-based domain and email services; set up and support user accounts

Train end users on the operation and functionality of various software and devices

Maintain up-to-date inventory of all technology hardware and software licenses; work with vendors to acquire new resources as needed

Recommend and implement improved practices and upgrades

Competencies/Qualifications:

Bachelor's degree in a related area required

Excellent problem-solving capabilities in both technical and non-technical environments

User-centric approach to technical support

Prior experience providing IT support in a Windows workstation environment highly desirable

Flexible with schedule and willingness to be on-call

Experience with Web multimedia editing tools is a plus

Familiarity and proficiency with Linux is a plus

Ability to prioritize and complete multiple tasks in a skillful and timely manner

Thorough attention to accuracy and detail; ability to take initiative and anticipate needs

Commitment to the organizational mission and ideology in order to effectively promote and advance the goals of Media Matters

Ability to excel in a team-based, participatory environment, as well as work autonomously

How To Apply:

To apply, please send your resume and cover letter (including salary requirements) as Word or pdf attachments to: careers@mediamatters.org

Stimulating, challenging workplace, excellent benefits, and competitive salary provided. We respond to applicants only to schedule an interview or if we require additional information; therefore, no phone calls, please.

Media Matters for America is an Equal Opportunity Employer.